Faq

Things to know

With a view to a healthy and secure future

Frequently asked questions (FAQ)

Frequently asked

questions (FAQ)

Care is a matter of trust – and we know that choosing a care service raises many questions. That’s why we’ve compiled the most frequently asked questions and provided clear answers.

Whether you want to find out about our range of services, have questions about financing and care advice, or want to know how you can get started as a caregiver with us – at Sernitas Care, your needs are our focus.

We would like to offer you guidance with this overview and provide initial answers to your most important questions. Of course, we are also available for a personal consultation – free of charge and without obligation.

Frequently asked questions – helpful answers!

Frequently asked questions

helpful answers!

What is Sernitas Care and what do we offer?

Sernitas Care is your trusted partner for professional and compassionate home care. We offer individual care solutions tailored to the needs of our clients – from basic care to medical support.

Is consulting with Sernitas Care free of charge?

There are no costs for you. Our consultations are a service provided for by law and are billed directly to your care insurance fund.

Who can use our care services?

Our care services are available to everyone, regardless of age or circumstances. This includes senior citizens, younger people in need of care, people with disabilities and relatives who require support in their everyday lives. Together, we will find a suitable, individual solution for your needs.

Is religion, language, or culture taken into consideration when providing care?

Yes, absolutely. For us, people are the focus – regardless of their origin, language or religion. We pay attention to cultural sensitivity and ensure respectful coexistence.

How can I find out if I am eligible for care subsidies?

We would be happy to advise you on possible care services and subsidies. We will work with you to review your eligibility and help you with all applications.

What distinguishes Sernitas Care from other providers?

Sernitas Care is based at the BioMedizinZentrum (Biomedical Centre) at Ruhr University Bochum and combines nursing practice with academic standards and innovative approaches. We focus on people – regardless of their origin, language, culture, religion or beliefs. At the same time, we attach great importance to professionalism, scientific quality and respectful care with intercultural skills.

In which area do you operate?

We are at your service in Bochum and the neighbouring towns and communities. Please feel free to contact us.

What services do you offer?

We offer basic care in accordance with SGB XI, treatment care in accordance with § 37 SGB V, domestic help, respite care, as well as support and relief services.

What is the difference between basic care and treatment care?

Basic care includes assistance with everyday tasks (e.g. personal hygiene, nutrition) and treatment care, i.e. medical services prescribed by a doctor (e.g. administering medication, wound care).

Do you also offer a 24-hour on-call service?

Yes, we are available for our customers around the clock.

Who covers the costs of care?

Depending on the service, the nursing care insurance fund or health insurance fund will cover all or part of the costs.

Will I incur any additional costs?

That depends on the scope of services and your level of care. We clarify all costs transparently in advance.

Do you bill the insurance companies directly?

Yes, we handle billing directly with nursing care and health insurance companies.

Do I need a care level?

A recognised care level is required for basic care and support services.

Who will come to my home?

Our team consists of certified nursing staff and trained care and support personnel.