Your rights in care: well informed, better cared for

Care affects many people – in old age, during illness or when caring for relatives. But few are aware of their legal rights. At Sernitas Care, we are committed to not only providing you with care support, but also comprehensive advice. This article gives you a practical overview of your rights – particularly in Bochum and in relation to dementia care.

Why is it so important to know your rights?

Why is it so important

to know your rights?

Care is more than just providing services – it concerns human dignity, quality of life, and self-determination. Those who are informed about their rights can make well-informed decisions, recognize shortcomings, and actively participate – whether choosing a care service, receiving dementia care, or applying for long-term care benefits. At Sernitas Care, we support you every step of the way.

These are your rights – An overview

These are your rights

An overview

Right to free advice (§ 7a SGB XI)

Right to free advice

(§ 7a SGB XI)

You are entitled to neutral, free care advice from your health insurance provider – or from competent, independent providers such as Sernitas Care in Bochum and the surrounding area.

Applying for and understanding care levels

Applying for and

understanding

care levels

Your care level determines your entitlement to benefits. You have the right to submit an application, to file an appeal if necessary, and to receive advice on how the classification is carried out.

Free choice of care service

Free choice of

care service

Those in need of care have the right to choose their caregiver. With Sernitas Care, you choose professional, empathetic, and personalized support. Switching providers is possible at any time.

Transparency and Quality

Transparency

and Quality

You have the right to request information about the quality of your care service. The inspection reports from the Medical Service (MD) must be made available to you

Privacy Protection

Whether at home or in facilities – your privacy must be protected: during personal hygiene, while eating, or in your living environment

Special rights in dementia care

Special rights in

dementia care

Individualized care

People with dementia are entitled to specially tailored care services that take their needs and life circumstances into account

Professionally trained staff

Professionally

trained staff

Care services offering dementia care must provide targeted training for their staff. Sernitas Care relies on regular professional development to ensure the highest quality

Relief for family caregivers

Relief for family

caregivers

You are entitled to respite and short-term care if you are temporarily unable to provide care yourself. We would be happy to advise you on the requirements and options

Care consultation and support from Sernitas Care.
As an experienced care service in the Bochum area, Sernitas Care is at your side – not only with practical help, but also with expert information. Our care consultation helps you understand and effectively utilize all your entitlements – especially in complex situations such as dementia care.

Conclusion: Well-informed – better cared for.
Knowing your rights not only provides better protection but also allows you to live more independently – including in your daily care needs. Whether choosing the right care service, applying for a care level assessment, or navigating difficult life phases: Sernitas Care offers comprehensive, clear, and compassionate support.

We are here for you!

We’d be happy to advise you on which services are right for you. This way, you’ll receive basic care tailored to your individual needs or those of your loved ones. Do you have any questions? Our staff will be happy to answer them. Give us a call!